From opening your account to making a withdrawal — we're here for you every step of the way.
Choose the category that best matches your issue below
Everything you need to know about creating a new account, login issues, password resets, and updating your profile.
How to deposit and withdraw via bKash, Nagad, and Rocket, resolving transaction issues, and a KYC verification guide.
How to handle games not loading, use bonuses, free spins, live dealer issues, and view your gaming history.
How to enable two-factor verification, report suspicious logins, and keep your information secure.
Everything you need to know about the welcome bonus, reload offers, referral program, and how loyalty points work.
Setting deposit limits, self-exclusion, session time controls, and how to get help.
Many people feel a little lost when they first come to bdjli — where to register, how to make a deposit, which game to start with. That's exactly what this help center is for. Everything is laid out step by step so you never have to figure it out on your own.
Registration is simple. Enter your mobile number, verify with an OTP, set a password — and your account is ready. You'll then need to complete your profile with your name and date of birth. KYC verification using your National ID is required before your first withdrawal, but it's a one-time process.
A welcome bonus is available on your first deposit. Full bonus terms are listed on the bonus page. Generally, once you place a specified amount in bets, the bonus funds become withdrawable.
Slots are the easiest starting point for new players. The rules are simple, bets can be kept small, and every game has a demo mode — so you can try it out without spending real money. Once you're comfortable, you can move on to Baccarat or Roulette in the Live Casino.
Top up your wallet in just a few simple steps
Log in to bdjli and click the "Deposit" button. Select bKash as your payment method.
Enter the amount you'd like to deposit. You can start from as little as ৳50.
Send the payment to the merchant number shown on screen using the bKash app, then confirm with your OTP.
Once payment is complete, your bdjli wallet will be credited instantly. No waiting required.
Withdrawing at bdjli is usually straightforward, but a few things are worth knowing to avoid delays. The most important is KYC — you'll need to verify your identity with your National ID before your first withdrawal. It's a one-time step; you won't need to do it again after that.
When withdrawing, your withdrawal method must match the payment method used for your deposit. For example, if you deposited via bKash, you must also withdraw to bKash. This is part of our anti-money laundering policy.
Withdrawals typically arrive within 1 to 5 minutes of submitting your request. After midnight or on bank holidays, it may take a little longer. If more than 30 minutes have passed, contact support with your transaction ID.
No, bonus funds cannot be withdrawn directly. Every bonus comes with a wagering requirement — meaning you need to bet the bonus amount a set number of times. For example, a ৳500 bonus with a 5x wagering requirement means you must place ৳2,500 in bets before the bonus becomes withdrawable. You can view the full terms in the bonus section of your account.
On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use it to set a new password. The whole process takes under 2 minutes.
Wait 3 minutes first. If the OTP still hasn't arrived, click "Resend OTP". Check your phone signal. If the problem persists, contact support.
Contact live chat with your bKash transaction ID. Manual credit is usually processed within 15 minutes. Keeping a screenshot will help speed things up.
Clear your browser cache. Try a different browser. Turning off your VPN can help games load faster. If the issue persists, contact support with your device and browser version.
If your account is suspended, you'll receive an email explaining the reason — usually an incomplete KYC or a policy violation. Contact support to explain your situation.
Once your connection is restored, return to the game. Most games automatically resume from where you left off. If your connection drops mid-spin, the result is saved on the server.
Many users worry about account security on online platforms. bdjli has encryption and fraud detection systems in place, but following a few simple habits on your end will make your account significantly more secure.
A strong password is your first line of defense. Many people use their phone number or date of birth — this is a serious risk. Use a password of at least 8 characters that includes numbers and special symbols, and never reuse the same password across multiple platforms.
With Two-Factor Authentication (2FA) enabled, no one can log into your account even if they know your password. Turning on 2FA in bdjli's settings takes under 2 minutes. Using the Google Authenticator app is the recommended option.
If you notice any transactions on your account that you didn't make, or a login from an unfamiliar device — change your password immediately and contact support. bdjli's support team will promptly investigate and take the necessary action.
When gaming goes beyond entertainment, it becomes a problem. bdjli believes every user has the right to set their own limits — and it's the platform's responsibility to make that possible.
You can set a daily or weekly deposit limit in advance to control how much you spend. Once set, the limit cannot be changed for 24 hours — this helps prevent impulsive overspending.
There's also a cooling-off period option — you can temporarily suspend your account for one day, one week, or one month. If you feel gaming is getting out of control, the self-exclusion option is available, which completely blocks access for a set period of time.
Our support team is always here for you
The fastest way to get a response. Click the chat button at the bottom right of the page. Chat with us in Bengali.
Avg. 2 MinutesFor detailed issues, send us an email. Attaching screenshots and your transaction ID helps us resolve things faster.
support@bdjli.betAnswers to common questions are organized on the FAQ page. Take a look before reaching out to support — you'll find most answers there.
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